Adding a home-delivery pharmacy in other EMRs and e-prescribing systems

Adding our partner pharmacy in other e-prescribing systems

Think of the national e-prescribing network as a shared address book of pharmacies. When a clinician sends a prescription, their system looks up the chosen pharmacy in that address book and routes the prescription to it. Retail stores, independent pharmacies and mail-order or home-delivery pharmacies all appear there.

So, regardless of the software brand, adding our partner pharmacy generally comes down to two steps: search the pharmacy directory for it, and save it so it's easy to select next time. Some systems let you save it to a patient's record; others to a practice-wide list of commonly used pharmacies; many allow both.

Our training team helps practices add our partner pharmacy in their system's e-prescribing and walks the practice through it. We connect to most major EMR and e-prescribing systems, and the team is used to working with less common ones too.

• Most systems send prescriptions over a national e-prescribing network
• Any listed pharmacy can be selected like a local one
• Search the directory, then save the partner pharmacy
• Our training team walks you through your system

What our training team does

A full training department helps install it so it doesn't impact your workflow. With a less common system, the first conversation is about how your practice prescribes: which software, who sends prescriptions, and who manages settings.

From there, the team walks the right people through finding, saving and selecting the partner pharmacy. If your vendor needs to make a setting change, the team helps you understand what to ask for. They're available after launch for questions.

Less common systems sometimes have their own quirks: a separate prescribing module, a vendor-managed pharmacy list, or settings that only an administrator can change. None of that is unusual, and the training team plans around it rather than assuming a standard layout.

If you're planning to switch systems in the near future, say so. The team can help you avoid setting things up twice.

What stays the same in your workflow

Prescribing stays the same. Your clinicians choose medication and instructions and sign as usual; the partner pharmacy is one more pharmacy choice.

The prescriber decides what to prescribe and where to send it, and the prescribing doctor decides refills. Patients can always choose a different pharmacy.

• Same prescribing steps in your current software
• No new system to learn
• Delivery is optional for every patient
• Medication is dispensed by our licensed partner pharmacy

Before your setup call

Have the name and version of your EMR or e-prescribing tool handy, and invite whoever manages it. If different providers use different tools, list them.

To enrol, fill out one form; we then send the agreements. Have practice details, each prescriber's licence and DEA numbers with copies, and a W-9 ready.

Product names belong to their owners, and naming a system on this page or during setup doesn't imply any endorsement or affiliation.

Patients and refills

Once a prescription is sent to our partner pharmacy, medication is delivered to the patient's door. A $5 dispensing fee applies, and a delivery fee applies. Whether a workers' comp claim or auto policy covers the medication is for the patient's adjuster or insurer to say.

The prescribing doctor decides refills, and requests follow your existing process. Some medications, such as Schedule II controlled substances, may not be available by mail — your partner pharmacy will advise.

The patients who gain the most are those who can't easily travel: an injured worker in a brace, a driver with whiplash, a post-surgical patient told not to drive.