Prescription home delivery for clinics that prescribe from Oracle Health (Cerner)

Adding our partner pharmacy in Oracle Health (Cerner)

Health-system clinics rarely change e-prescribing settings themselves. More often, a central team looks after the pharmacy directory and how it appears to clinicians. The general idea is the same as anywhere else: the partner pharmacy is located in the electronic pharmacy directory and saved so prescribers can choose it.

Our training team helps practices add our partner pharmacy in Oracle Health's e-prescribing and walks the practice through it. That usually starts with identifying who owns pharmacy-list changes in your organisation and what they need from you.

Because each health system configures its environment a little differently, we don't assume a particular screen or menu. The training team works from how your organisation actually runs.

Health systems often have rules about which external pharmacies can be offered and how new options are communicated to clinicians. If yours does, that process comes first, and our training team helps you prepare for it rather than working around it.

What our training team does

A full training department helps install it so it doesn't impact your workflow. They talk through which outpatient sites and prescribers will use the option, help you prepare any internal change request, and then show staff how to find and select the partner pharmacy for a patient.

After go-live, they remain available for questions — for example, when a new clinician joins or a department wants to start using the option.

• Discovery call about your sites and prescribers
• Help preparing what your internal team needs
• Walk-through for clinicians and staff
• Follow-up support as more departments start

What stays the same in your workflow

Clinicians keep prescribing the way they do now, choosing medication and pharmacy for each patient. Our partner pharmacy simply becomes one of the available pharmacies.

Health-system policies — formularies, controlled-substance rules, documentation and patient communication — continue to apply. The prescriber decides what to prescribe and where to send it.

For the patients themselves, the difference can be large. An injured worker discharged from a hospital-based orthopedic clinic in a sling, or a patient told not to drive after a concussion, gains a way to receive medication without arranging a trip.

• Same ordering and signing
• Same organisational policies
• Delivery offered patient by patient
• Medication is dispensed by our licensed partner pharmacy

Before your setup call

Find out who handles e-prescribing configuration requests in your organisation, and list the clinics that want to use home delivery. That information shapes the rest of setup.

Enrollment starts with one form; we then send the agreements. Have practice details, each prescriber's licence and DEA numbers with copies, and a W-9 ready.

If some of your clinicians also prescribe from a separate system outside the health system, mention it — we connect to most major EMR and e-prescribing systems.

A short list of the patient groups you most want to reach — for example, post-surgical orthopedic patients or occupational health visits — helps the training team focus the walk-through for the right departments.

Patients and refills

When a clinician sends a prescription to our partner pharmacy, medication is delivered to the patient's door. A $5 dispensing fee applies, and a delivery fee applies. The patient's adjuster or insurer can tell them whether their claim covers the medication.

The prescribing doctor decides refills, and refill requests come through the same channels your clinic already uses. Some medications, such as Schedule II controlled substances, may not be available by mail — your partner pharmacy will advise.

Patients who prefer a local pharmacy can keep using one. Delivery is an added option for those who find pharmacy trips hard during recovery.